Policies
The rules behind the marketplace.
These pages explain how identity, manifests, orders, refunds, shipping, and data handling work in the platform.
privacy
Privacy Policy
How account data, manifests, payment metadata, and operational records are stored and used.
terms
Terms of Service
Marketplace rules for buyers, sellers, admins, and the transaction flows that tie them together.
refunds
Refund Policy
How failed fulfillment, damaged goods, and unresolved disputes are handled.
shipping
Shipping Policy
Expected shipping timing, tracking, and auto-complete behavior.
privacy
Privacy Policy
How account data, manifests, payment metadata, and operational records are stored and used.
Account data
We store the account identity needed to authenticate buyers, sellers, and admins, along with the minimum profile data required to run the marketplace.
Manifest and order data
Uploaded manifests, published listings, orders, shipment events, and dispute history are retained to support commerce, settlement, and audit trails.
Provider integrations
Payments, tax calculation, and shipping status rely on live provider integrations, and the resulting operational records are stored for reconciliation.
terms
Terms of Service
Marketplace rules for buyers, sellers, admins, and the transaction flows that tie them together.
Seller obligations
Invited sellers must provide accurate manifest data, respond to fulfillment requests on time, and keep the platform updated with shipment events.
Buyer obligations
Buyers must provide valid shipping and billing information, complete payment on the selected terms, and follow the dispute process when an issue occurs.
Platform controls
The platform may review, reject, or remove listings; hold payouts; and request additional verification when risk or fulfillment quality requires it.
refunds
Refund Policy
How failed fulfillment, damaged goods, and unresolved disputes are handled.
Refund-first handling
When a seller cannot fulfill an order, the platform prioritizes a full refund before any payout is released.
Evidence-based review
Refund decisions use shipment records, order history, and uploaded evidence to keep the resolution process grounded in real transaction data.
Settlement hold
Payouts remain blocked while disputes are open or refunds are pending, so settlement always follows the actual outcome.
shipping
Shipping Policy
Expected shipping timing, tracking, and auto-complete behavior.
Shipping window
Sellers must upload tracking within five business days of the order becoming payable unless an admin-approved exception exists.
Tracking and delivery
Tracking events are tied to each order, and delivered status starts the final auto-complete timer when no dispute is open.
Location visibility
The platform shows origin ZIP, city, and state to buyers so they can estimate cost and time without exposing the seller's full address.